So we scheduled all our 10 month repairs for tomorrow...Tuesday. That is the day my husband is home to deal with it all. He made the list of repairs, and I honestly do not know all the things he has on that list. Besides, I have had some scary experiences in the past with strange men in my home when my husband is not home and I make sure I am NEVER home without him when things like this need done.
I know of someone having another kind of repair done this week. When they talked with Ryan, Ryan said they had a bunch of 10 month repairs scheduled for today and that they would be out after that. Alarm bells went up and I expressed my concern to my husband. We were the 3 people to move in the neighborhood. And no moved in for a little bit after us. So.... I was worried they would come by today. My Hubby said not to worry, he scheduled everything for Tuesday.
Doorbell rang a few minutes ago, the first repair guy just showed up. =/ Now he was here to fix an outside problem that I was aware of (hole and crumbling in foundation under the fireplace). So that I can handle. But I'm not happy at all. I'm sick today and the last thing I want or need is a bunch of people ringing my bell for services scheduled for tomorrow. My husband has instructed me to tell anyone showing up that all repairs are scheduled for tomorrow. Really? Like I want an argument with strange men. *insert eye roll here* He is trying to contact our PM now for an immediate confirmation and/or fix to this scheduling problem.
Not happy Ryan Homes.
On another side note: anyone using the Ryan website to contact about repairs, you'd be better off CALLING instead. I know of someone who used the website and did not receive any calls (or emails or contact of any kind) for 10 days. They had to CALL to get something repaired. Just something to think about!
UPDATE: We made some phone calls. Ryan did schedule all the work properly (SORRY RYAN! and Thank you MEGAN!!) When the work was scheduled this one contracted complained about coming out on Tuesday. Ryan told them that was the scheduled day. So of course, he came out today anyway....and did it WRONG!! So he'll be coming back out. lol But Ryan did research, found the notes and such and did let us know what was going on. Everyone else is scheduled for tomorrow. YAY!!
My apologies Ryan Homes!
Hope you feel better soon. Also hope you repairs go as scheduled.
ReplyDeleteThank you. Could always be worse, right? lol I appreciate it!
DeleteWe are only just over 4 months in, but I've already used the Ryan Homes website to request repairs a few times. For me, it always resulted in a Ryan Homes associate calling me back within a day or so of opening a ticket. The system worked well for me, although tradesmen rarely turned up at scheduled appointment times but what else is new?
ReplyDeleteWhen we used the online form, we got a call with in 24 hours. They were good to us which is why I recommended to this other person that they do the online form. However, for them, it was a massive headache. I guess you just never know.
DeleteHi Noelle -
ReplyDeleteWe came across your blog as we were searching for Ryan Homes bloggers and saw your latest post. How did the repairs go? Is there anything else we can do to help? Please let us know if we can be of further assistance.
Have a great week,
Ryan Homes