Disappointed on two fronts really.
I just had to make a service request through Ryan Homes Customer Service sight (http://www.myryanhome.com/). We just closed on our house July 22nd of this year, and already our upgraded kitchen floor is starting to pull apart at a seam. Not real thrilled with this at all. We'll see what happens.
We contacted our PM just after they finished all the 30 day work to tell him about this and he said we now had to go through the Customer Service Care line. Either by phone or internet. I chose online. With 3 kids, it's easier for me not to try to hold a phone conversation. lol We'll see how long it takes to hear from them.
Our PM did drop by last week to see if I had made the call to center yet, and I had not. I had too much going on with my sister's wedding to worry about it last week. But I was impressed he came to check up on it.
The other disappointment is due to my sister's lot. She has a foundation now and Wood was delivered last Thursday. We're all anxious for them to start framing. But nothing yet. GRRR But the worst part is, the projected delivery date now is once again the day before our family from out of the country arrives. I'm still not thrilled they said they could have all this done by the first week in December and now we are the 16th. Neither are they. They really wanted to be settled in the house (blinds, lights, fans, ect. in) before company came to stay with them. This house is bigger and would accommodate all of them much better.
However, since Ryan can't seem to make up their minds or keep to any decent schedule, my sister is talking about pushing off closing until the end of January now, after the first semester finally ends. It would make it easier to transfer her daughter's school then. She just has to check on a few things first.
We are all very disappointed in this news. Our PM worked hard to get us into our house by the time we said we needed to be. But it just doesn't seem to be going the same way with them at all. And now with bad weather coming in, I'm not sure they'll frame at all this week. Wonder how far behind that will put closing now. >=/
On top of all this, by sister paid extra money for 50 ft of back yard to be cleared. She only got 40 feet. So Ryan owes her some money!! I'm hoping she can get a few of the extra's she wanted that she was told it was too late for. Either that or they fix the price of the house or put the money toward closing. They can't clear any more land as it dead ends on the property line right now. I'm not sure if the they just surveyed it wrong or didn't place the house right, or what the issue is/was. We'll see what happens there.
On a good note... They are FINALLY starting to work on paving next to my house. We'll see how long this takes. It was only suppose to be started back in July. =/
Now a question for you bloggers who have settled into your homes already: Is your HVAC loud? Like noises in the ducts in the walls? Ours is. NOT happy about that either. It works great. Just a lot louder than any other home I have ever lived in. And I have lived in 6 in my adult life thus far. So I was just curious about how the rest of you are doing with the HVACS.