Going through the online customer care center was easy. They were prompt to reach us (with in 24 hours). We set up our appointment.
They came yesterday, and were actually about 30 minutes early. What a surprise! They were very polite and got the job done. My 2 yr old hugged one of them. lol Easy.
Our PM has checked in a few times to make sure we were getting service and it was getting taken care of.
We're very pleased with the quality of service and people we have dealt with. =)